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Orders and Returns

Returns Policy

To return goods please contact customer service in the first instance on 028 79 650641 or email info@mccloys.com

Our Returns address is: 10 Creagh Rd, Toomebridge, BT41 3SE

All non-sale products carry a 14 day no quibble money back guarantee (less postage and packaging). The item cannot have been modified in any way and must be returned in its original packaging complete. Any damages must be reported within 48 hours. Damaged goods will be collected by our carrier at our expense. Any items to be returned due to unsuitability must be returned at the expense of the customer by registered means.

Any goods collected by McCloys due to unsuitability have a collection min charge of £14.99.

Any returns from outside Europe will be liable to all relevant charges incurred including postage, Customs and Import Taxes.

We regret that we are unable to offer refunds on any Sale items unless proven faulty. We will be happy to offer a like for like, size exchange or credit note for any unwanted Sale items returned within 14 days of receipt, provided the items are resaleable with all tags attached.

You are required to prepay return postage or carriage costs and these will not be reimbursed